Job Description

Content Team Lead

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We're investing in making AI a natural part of every business conversation and helping companies get more value from every call.

With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.

We're looking for a Content Team Lead to run the content side of our inbound machine. You'll lead a team of 6 copywriters and own what we publish, how good it is, and what it delivers in pipeline. The machine is established and performing at the top of its class. It ranks in Google and it gets cited by LLMs (ChatGPT, Perplexity, Gemini, AI Overviews). Your job is to keep it there and push it further. Search is changing fast, so we want someone who looks for the next challenge, not someone who wants to maintain the status quo.

1. Lead the team

• Manage, coach and grow a team of 6 copywriters: 1:1s, feedback, career development, hiring when needed.
• Set clear expectations on output, quality and ownership, and hold the bar.
• Build a team culture where people give and take feedback openly, and where ideas for improvement come from everyone.

2. Own quality

• Own the editorial standard: accuracy, depth, voice, structure, and product truth.
• Review and edit content before it goes live, and make sure the team gets better at it over time, not more dependent on you.
• Keep content aligned with our brand voice and with how the product actually works.
• Use AI tools in the content workflow where they raise speed and quality, without dropping the bar.

3. Run the inbound machine with SEO and technical teams

• Work day to day with the SEO team on keyword strategy, topic clusters, briefs and content refreshes.
• Make content win in both classic search and LLM answers (GEO / AEO): structure, entities, citations, freshness.
• Sync with web, technical SEO and design teams on publishing, page templates, internal linking and site performance.
• Partner with Product Marketing and Sales so content reflects real customer problems and supports the buying journey.

4. Plan and evaluate on OKRs

• Translate team OKRs into a quarterly content plan and a weekly execution rhythm.
• Track what matters: rankings, LLM visibility, organic traffic, conversions, and pipeline created from content.
• Review results regularly, double down on what works, and cut what doesn't.
• Report on performance and bring a clear point of view on where to invest next.

What makes you a great fit

• 3+ years in content for B2B SaaS, including at least a year leading writers or a content team.
• Proven track record of content that drove measurable results: traffic, conversions, pipeline.
• Strong SEO knowledge, and a real interest in how LLMs and AI search pick and cite content.
• Excellent editor in English. You can tell good from great, and explain why.
• Data-driven: comfortable with GA4, Search Console, Ahrefs/Semrush or similar, and working with OKRs.
• A builder mindset: you like a working machine, but you're always looking for what's next, and you're open to feedback on your own work.

Nice to have

• Experience in telephony, VoIP, contact center, CX or sales tech.
• Experience with HubSpot CMS.
• Experience building AI-assisted content workflows.
• Additional languages.

Why you'll love being a CloudTalker

Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package.

Get better, faster

• A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.
• Promotions without guesswork. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.
• A path to equity. At CloudTalk, equity is earned over time. Seniority, tenure, and consistent impact, together, are what get you there. Not an automatic perk. Something you grow into.

Work the way you work best

• Unlimited PTO, and we mean it. Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more.
• The right setup for your role. Depending on the team, you'll either work from one of our hubs four days a week or have the option to work fully remotely. Our offices are fully equipped and centrally located.
• Flexible hours, built around your team. No clocking in, no clocking out. Be there for your team, clients, and the meetings that matter. The rest is yours.

Rest like you mean it

• Recharge Fridays: 4 extra all-company days off a year. Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point.

People worth staying for

• Up to €5,000 per referral. You know great people. When we hire one of them, you get paid for it.
• Two offsites a year worth packing a bag for. The all-company offsite (last year: Tuscany) plus a dedicated function-specific offsite, both somewhere remote enough that people actually talk.
• Fresh CloudTalk swag every year!

Apply now and be part of our journey to $100M ARR!

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